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Refund policy

On most items, we have a 30-day return policy. 

To be eligible for a return, your item must be in new condition, and in its original packaging. 

To start a return, contact us at cs@upfitterswholesale.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted or credited. 

Damages and Issues

Please inspect your order immediately upon delivery. If an item is defective, damaged, or incorrect, contact us right away so we can evaluate and resolve the issue.

Defective Products After Use

If a product has been installed or used and you believe it is defective, email cs@upfitterswholesale.com with a detailed description and photos. We will coordinate with the manufacturer to process a warranty claim.

Small Package Deliveries (UPS, FedEx, USPS)

  • Refuse delivery if the product is visibly damaged.

  • If concealed damage is discovered after opening, do not install the item.

  • Report damage within 48 hours of delivery by emailing cs@upfitterswholesale.com

  • Installing a damaged item or a kit missing components voids your claim.

LTL Freight Deliveries (Large / Palletized Items)

  • Inspect the shipment before signing.

  • Refuse delivery if damage is excessive.

  • If damage is minor, and acceptable for a partial refund, note the damage with the driver on the BOL, and email a copy to cs@upfitterswholesale.com

  • Do not sign for or install damaged items or incomplete kits, as acceptance or installation voids your claim.

  • If you've noted damage on the BOL and accepted the shipment, damage with photos must be emailed to cs@upfitterswholesale.com within 5 business days of the delivery date. 

Lost or Stolen Packages (Marked Delivered)

If tracking shows “delivered” but you did not receive the package, notify us in writing within 48 hours.

  • First, check with neighbors.

  • If unresolved, we will file a claim with the carrier.

  • If the carrier confirms delivery, for insurance purposes, a police report may be required to proceed.

  • A replacement may be shipped once the report is confirmed.

  • Refunds are only issued if a replacement is unavailable. No refunds will be issued for delivered lost/stolen packages when a replacement is available.

Non-Returnable Items

Items beyond 30 days cannot be accepted on return. Used items cannot be accepted on return - return items must be in new condition and in original packaging. We cannot accept returns on items that have even minor cosmetic blemishes from use.

Exchanges

The fastest way to ensure you get what you want is to submit a return request for the item you have, and once the return is accepted, make a separate purchase for the new item. Once we receive, inspect and approve the returned item, you will receive a refund confirmation email. 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. Please allow 5-7 business days after return delivery for the warehouse to process and inspect the item. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Restock Fees for Incorrectly Ordered Parts/Change of Heart:

 

Returns of some parcel shipments in new/unused condition are NOT subject to a restock fee; however, return shipping costs do apply. Items sent back to us without first requesting a return cannot be accepted or credited. 

Returns of LTL Freight items and other oversize shipments are subject to a 25% restock fee, and return shipping costs apply. 

 

Return Shipping Cost for Incorrectly Ordered Parts/Change of Heart:

 

You may be responsible for return shipping cost, but in some cases, we may be able to offer you a discounted return shipping label. If your item arrived defective, or we made a mistake, we will gladly take care of the return shipping. 

 

Cancellation & Reroute Requests

 

Orders for parcel shipment can only be cancelled up until a shipping label has been created or your shipment tracking number has been generated. Due to carrier delay in providing tracking updates, status of the carrier tracking number shown on their website is not relevant, and thus, is not grounds for cancellation. Orders for LTL Freight shipment can only be cancelled up until the warehouse has generated the freight shipment release, which is denoted only within internal documentation, but can be provided upon request. Cancellation requests of orders over $500 will incur a 3% fee to cover our credit card processing cost. For parcel shipments, cancellation requests after labels or tracking numbers have been generated will require a return to sender reroute. Reroute fees for parcel shipments are $49 per package. This fee is charged for any parcel delivery address changes, including order cancelation requests, after tracking has been generated. LTL Freight shipments cannot be rerouted. LTL Freight items must be received and shipped back to us per the refund policy above.